Shipping policy

Effective Date: January 10th 2025
Thank you for shopping with DyJudaica.com. This Shipping Policy outlines the terms and
conditions related to the shipping and delivery of your purchases. By placing an order with us,
you agree to the terms outlined below.
1. Shipping Locations
1.1 Domestic Shipping: We ship to all states within the United States, including Alaska,
Hawaii, and U.S. territories.
1.2 International Shipping: We offer shipping to select countries worldwide. Please check
during checkout for availability in your region.
2. Shipping Methods and Costs
2.1 Shipping Options: We offer the following shipping methods:
● USA Shipping: Estimated delivery within 15-20 business days.
● International Shipping: Estimated delivery within 20-25 business days.
● Pre-Sale Shipping: Estimated delivery within 30-35 business days.
● Shipping Costs: Shipping costs are calculated based on the selected method,
destination, and order weight. Final costs will be displayed at checkout.
3. Processing Times
3.1 Order Processing: Orders are typically processed within 1-3 business days after payment
is confirmed.
3.2 Order Cutoff Times: Orders placed after 1-3 business days or on weekends and holidays
will be processed on the next business day.
4. Delivery Times
4.1 Estimated Delivery: Delivery times vary based on the selected shipping method and
destination.
4.2 Delays: While we strive to meet estimated delivery dates, delays may occur due to weather,
carrier issues, customs clearance, or other unforeseen circumstances. DyJudaica.com is not
liable for such delays.

5. Order Tracking
5.1 Tracking Information: Once your order has shipped, you will receive an email with a
tracking number and instructions on how to track your package.
5.2 Lost or Stolen Packages: We are not responsible for lost or stolen packages marked as
"Delivered" by the carrier. For assistance, please contact the carrier directly.
6. Complaints About Undelivered Packages
6.1 Undelivered Packages: If a package does not arrive within the estimated delivery
timeframe, please contact us at contact@dyjudaica.com within 15 business days of the
estimated delivery date.
6.2 Investigation Process: We will initiate an inquiry with the shipping carrier to locate the
package. This process may take up to [Insert Timeline].
6.3 Resolution:
● If the package is confirmed lost by the carrier, we will provide a replacement or issue a
refund, at our discretion.
● If the carrier provides proof of delivery (e.g., delivery confirmation), no replacement or
refund will be issued.
7. International Orders
7.1 Customs, Duties, and Taxes: International orders may be subject to customs duties, taxes,
and fees imposed by the destination country. These charges are the responsibility of the
recipient and are not included in the order total.
7.2 Customs Clearance: Delivery times for international orders may be extended due to
customs clearance procedures.
8. Address Accuracy
8.1 Customer Responsibility: It is the customer’s responsibility to provide accurate and
complete shipping information at checkout.
8.2 Incorrect Addresses: Orders shipped to incorrect or incomplete addresses provided by the
customer are not eligible for refunds. Reshipping fees may apply for returned packages.
9. Shipping Restrictions

9.1 Certain items may not be eligible for shipping to specific locations due to legal restrictions or
carrier limitations. If an order cannot be fulfilled due to shipping restrictions, you will be notified
promptly.
10. Damaged or Missing Items
10.1 Damaged Items: If your package arrives damaged, please contact us within seven (7)
business days with photos of the damage and the packaging. We will work with the carrier to
resolve the issue.
10.2 Missing Items: If items are missing from your order, please notify us within seven (7)
business days. Claims filed after this period may not be eligible for resolution.
11. Contact Information
If you have any questions or concerns about your shipment, please contact us at
contact@dyjudaica.com